Booking help

  • Booking your cargo shipment with us online allows you to confirm your package's details within 24 hours. You will also receive your completed air waybill via email.

How to complete your shipment online with WestJet Cargo:

  • 1. Visit www.westjetcargo.com.
  • 2. Select Book a shipment.
  • 3. Choose BOOK NOW if you already have an account. There are also options to call us for a one-time shipment or to create an account.
  • 4. Complete all mandatory fields (If necessary).

  • Client information

    • a) Account number: Enter your account number. Don't have an account? You can apply here.
    • b) Company name: Type your company name (as per your WestJet Cargo account).
    • c) Company location: Indicate the closest airport to your company that WestJet Cargo services.
    • d) Telephone: Include your telephone number.
    • e) Contact: Indicate your primary contact person.
    • f) Email: Include your email address (for booking information and air waybill receipt).

    Shipment information


    (Note: Shipments are only available from and to one of WestJet Cargo's destinations)
    • a) Origin - Use the drop-down menu to choose the origin airport.
    • b) Destination - Use the drop-down menu to choose the destination airport.
    • c) Departure date - Indicate the preferred flight departure date.
    • d) Flight - Click on the Load grid and choose your flight button to select a flight from the available options. The chosen flights must respect warehouses opening hours. See Warehouse contact list.
    • e) Air waybill number - Include the air waybill number that you would like to use as a reference. If you do not have a number, we will assign one.
    • f) Pieces - In this box, indicate how many individual pieces you are planning to ship as one shipment.
    • g) Description - Indicate a precise description of the goods to be shipped.
    • h) Dimensions - In this box, indicate the length, width and height of each piece, either in centimetres or inches. Click on Centimeters to change the units of measurement to Inches.
    • i) Weight - In the Weight field, indicate the weight in kilos of the entire shipment.
    • j) Additional information - If you want to pay by credit card, indicate "CREDIT CARD PAYMENT" in the Additional information field. Once the flights are confirmed, an agent will contact you for the payment information.

    Shipper information

    • Please complete all fields in the Shipper information section.

    Consignee information

    • Please complete all fields in the Consignee information section.